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Please be aware that there have been significant supply chain disruptions due to COVID impacts, so we may not have access to all items in all sizes. Almost all of the factories we work with have had to close or minimise their workforce for a considerable period therefore delays are inevitable as they play catch-up on production. We would appreciate patience and understanding if we are out of stock of some uniform items.
We aim to despatch all orders within 1 working day, however this cannot be guaranteed during busy periods. When your order is completed you will receive a confirmation email from us and our order will be sent via DPD next day delivery. Please note: DPD will not deliver without a signature.
Please return the item using the delivery note included with your order and indicate the reason for return. Please return the parcel and ensure you get a Certificate of Posting/Proof of Delivery, and send it to the address below:
Direct Clothing Co, Dixon House, Old Heath Road, Wolverhampton, West Midlands, WV1 2BF
We will refund on items in original condition with tags/labels attached. We aim to refund within 3 working days of your return being received.
We do have a drop box outside our admin office at 17 Rise Road, Sunningdale SL5 0BH if you would sooner drop off there during office hours only, Monday to Friday between 9am and 5pm. However, the box is not secure and is left at your risk. We do however check the box at varying times throughout the day. Please enclose a copy of your delivery note inside the parcel, not on the outside. WE HOLD NO STOCK AT THIS OFFICE SO PURCHASES CANNOT BE MADE NOR COLLECTED.
PLEASE DO NOT RETURN YOUR ITEMS TO THE SCHOOL.
Please note we cannot offer exchanges. Please return your items to us at the address above for a refund, and place a new order.
Sizing: If you are unsure of the size to order, we would recommend purchasing different sizes for choice to minimise issues of sizing. You can then return the unwanted item to us. If you have questions about purchasing school uniform or your order, please contact CustomerService@directclothing.co.uk.
Browse and order the full range of uniform now and we will ship it to a UK address of your choice.
We aim to ship all orders within one business day of receipt. All deliveries are put on a next day service with DPD.
Our experienced, fully trained staff are ready to help with any questions you may have. Choose your preferred contact method.