All Schools

Your school will be listed under our ‘schools’ tab on the top line of the website

Please check your school’s webpage, which will show you all the information you need

Yes, once you have placed your order you will need to register

You will receive a confirmation email (do check your junk/spam folder)

Login to your account to see your details

We endeavour to process orders within 2- 3 working days, but this can be extended for busier periods.

We are unable to put most items on a pre-order, but we have now implemented a "notify me when back in stock" button for all of our items.

When you input your email address to this, you agree to our marketing emails and will receive an email from us when the item in question comes back into stock.

Just a Few Simple Steps:

1. CHEST: With child's arms down, slip tape measure under arms and across chest and shoulder blades, holding tape firm and level.


2. WAIST: Measure around natural waistline.

3. HIPS: Measure around the fullest part of the hips.

4. INSEAM: Measure along the inseam from the crotch to bottom of the leg.

We have multiple different school stocks kept at different locations, so unfortunately, we are unable to accept orders for multiple schools in one order.
You will need to place a separate order for each school.

Please email us at customerservice@directclothing.co.uk, and we can contact our suppliers to see if the item is available in a larger/smaller size.

Please note special sizes are non-refundable; therefore, we do recommend you try the next size up/down

Unfortunately, we are unable to offer exchanges for our online shops. We ask you to return the item for a full refund and place a new order for the correct size.

If your school has a Shop on site, then we recommend popping in a asking the staff for an exchange.

Simply cut the returns label from your dispatch paperwork and repackage the items with the paperwork included (or a note with the order number). Take this package to the post office and get a proof of postage receipt.

Please note that you must return within 30 days of receipt in their original condition with all labels attached

Please email customerservice@directclothing.co.uk quoting your order number and your name. Upon receipt, we will contact you to rectify the issue.

Once the goods are received back in the warehouse, it can take up to 10 working days to appear back in your account. 

If this is still not showing by 14 working days from postage, please do contact us via customerservice@directcloting.co.uk

Yes you can, please email customerservice@directclothing.co.uk who will be happy to issue you a copy of your delivery note.

• Bespoke goods
• Items that have been personalised
• Special orders of un-stocked item

We do offer shipping for a few of our schools, but not all.

Please check your school’s webpage, which will show you all the information you need

If you receive the following shipping error:

This order can't be shipped to the address you entered. Review your address to ensure that all fields have been entered correctly and try again.

The school shop you are ordering from may not offer shipping. Please check the school page for more information. If you are still having issues, please email customerservice@directclothing.co.uk