Anti-Slavery

Anti-slavery and Human Trafficking Policy Statement
This policy applies to all persons working for us or on our behalf in any capacity, including employees at all levels, directors, and suppliers.

Direct Clothing Company (UK) Ltd strictly prohibits the use of modern slavery and human trafficking in our operations and supply chain. We have and will continue to be committed to implementing systems and controls aimed at ensuring that modern slavery is not taking place anywhere within our organisation or in any of our supply chains. We expect that our suppliers will hold their own suppliers to the same high standards.

 
Modern Slavery and Human Trafficking Commitments

Modern slavery is a term used to encompass slavery, servitude, forced and compulsory labour, bonded and child labour and human trafficking. Human trafficking is where a person arranges or facilitates the travel of another person with a view to that person being exploited. Modern slavery is a crime and a violation of fundamental human rights.  

We shall be a company that expects everyone working with us or on our behalf to support and uphold the following measures to safeguard against modern slavery:

We have a zero-tolerance approach to modern slavery in our organisation and our supply chains. The prevention, detection and reporting of modern slavery in any part of our organisation or supply chain is the responsibility of all those working for us or on our behalf. Workers must not engage in, facilitate or fail to report any activity that might lead to, or suggest, a breach of this policy.  We are committed to engaging with our stakeholders and suppliers to address the risk of modern slavery in our operations and supply chain. We assess whether the circumstances warrant the inclusion of specific prohibitions against the use of modern slavery and trafficked labour in our contracts with third parties.  Suppliers engaging workers through a third party to obtain that third parties’ agreement to adhere to the Code. If we find that other individuals or organisations working on our behalf have breached this policy, we will ensure that we take appropriate action.  This may range from considering the possibility of breaches being remediated and whether that might represent the best outcome for those individuals impacted by the breach to terminating such.

 

 

 

FAQs

How can I find my child’s school?

Your school will be listed under our ‘schools’ tab on the top line of the website

Does my child’s school have a shop on site?

Please check your school’s webpage, which will show you all the information you need

Do I need to register/login?

Yes, once you have placed your order you will need to register

How do I know if you’ve received my order?

You will receive a confirmation email (do check your junk/spam folder)

How can I view my order?

Login to your account to see your details

How long will it take for my order to be processed?

We endeavour to process orders within 2 working days 

What happens if an item of uniform is out of stock?

On most occasions you will be able to pre-order and will be despatched automatically once it comes into our warehouse. If you have other items on your order these will be sent out to you first. You will only be charged one delivery charge

How do I measure my child?

Just a Few Simple Steps:

1. CHEST: With child's arms down, slip tape measure under arms and across chest and shoulder blades, holding tape firm and level.

2. WAIST: Measure around natural waistline.

3. HIPS: Measure around the fullest part of the hips.

4. INSEAM: Measure along the inseam from the crotch to bottom of the leg.

Can I order from two different schools in the same order?

We have multiple different school stock kept at different locations, so unfortunately we are unable to accept orders for multiple schools in one order. You will need to place separate order for each school.

My child needs a size that you do not offer, how can I order this?

Please email us at customerservice@directclothing.co.uk and we can contact our suppliers to see if the item is available in a larger/smaller size.
Please note special sizes are non-refundable, therefore we do recommend you do try the next size up/down

How do I exchange an item?

Online Only:
We are unable to offer exchanges for our online shops. We ask you return the item for a full refund and place a new order for the correct size.

Shop:
You can return the item to the school shop in unworn/as-new condition within 14 days for an exchange.

How do I return items?

Please refer to your school’s webpage for all the details about returns and refunds

Please note that you must return within 30 days of receipt in their original condition with all labels attached

I have received the wrong item or there is a fault with the product

Please email customerservice@directclothing.co.uk quoting your order number and your name, upon receipt we will contact you to rectify the issue

How long does it take for my refund to reach my account?

Once the goods are received back in the warehouse it can take up to 10 working days to appear back into your account. 

I have lost my delivery note, can I still return items?

Yes you can, please email customerservice@directclothing.co.uk who will be happy to issue you a copy of your delivery note.

Please note we cannot accept returns for the following:

• Bespoke goods
• Items that have been personalised
• Special orders of un-stocked item

Can you ship items to me?

We do offer shipping for some of our schools, but not all. Please check your school’s webpage, which will show you all the information you need

Shipping error

If you receive the following shipping error:

"This order can't be shipped to the address you entered."

Review your address to ensure that all fields have been entered correctly and try again.

The school shop you are ordering from may not offer shipping. Please check the school page for more information. If you are still having issues, please email customerservice@directclothing.co.uk

I have received an email from DHL about a Slick Stitch parcel, is this from you?

Yes, Slick Stitch is our parent company, who owns our warehouse, where most of our online orders are shipped from.

Have any further questions?

Please complete the form below, and we will be in touch shortly.

  • Shipping

    Orders shipped within 2-3 days

  • Support

    Friendly customer support available

    Mon-Fri 9-5

  • 30 Day Return Policy

    Simply return it within 30 days for a refund