Delivery (FREE):
We aim to despatch all orders within 2-3 working days, although this cannot be guaranteed during busy periods. 

Please be aware that the personalised shirts have a 2-4 week lead time from the date of your order. 

When your order is completed you will receive a confirmation email from us and your order will then be sent via DPD next day delivery. Please note: DPD will not deliver without a signature, please look out for an email from DPD with delivery details/options.

Returns:
Please return the item using the delivery note included with your order and indicate the reason for return. Please email customerservice@directclothing.co.uk to obtain your free returns label. Please also ensure you get a Certificate of Posting/Proof of Delivery. We will refund on items in original condition with tags/labels attached. We aim to refund within 10 working days of your return being received.

Exchanges:
Please note we cannot offer exchanges. Please return your items for a refund, and place a new order.

If you have questions about purchasing school uniform or your order, please contact CustomerService@directclothing.co.uk