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What to do if your item(s) are incorrect, defective or damaged (Return Codes 1, 2 or 3)
In the unlikely event that you receive items which are not in any material respect what you ordered, or which are damaged or defective in any material respect, or are of a materially different quantity to that stated on your order form please contact us.
We shall make good any such shortage or non-delivery, replace or repair any such damaged or defective goods, or refund to you the amount you paid for the School Uniform items in question provided that you notify us of the problem by email to firstname.lastname@example.org within 3 working days of delivery of the items in question and, if we request you to, return the items in question to us. This does not affect your statutory rights if you are contracting as a consumer.
What to do if your item(s) do not fit (Return Codes 4 or 5)
If the items you have ordered are too big or too small, you can return it to us in its original condition and packaging within 14 days of delivery for a refund. In this instance, we would ask you to cover the postage cost of returning the item(s) to us.
Please note if the item is returned due to code 4 or 5 (too big or too small) we are unable to refund the initial postage cost.
Should you require another size, we would advise you to place a separate order online as this will ensure the fastest delivery time. Please remember, all orders received are made to order as we carry plain stocks and then embroider or print the school logo as required.
Please see further return instructions below.
How to return your item(s)
Please return the item using the delivery note included with your order and indicate the reason for return. Please return the parcel at the Post Office (you will incur a small fee) and send it to this address: Direct Clothing, Old Heath Road, Wolverhampton, West Midlands, WV1 2BF.
You MUST include the delivery note with the item(s) you are returning. Without the delivery note, we are unable to identify who the return is from and process a refund.
Wrap the school uniform item securely in appropriate packaging. Where possible please use the original packaging.
Take your parcel to the Post Office and ask for a proof of posting receipt. Keep your proof of postage receipts in a safe place as we cannot be held responsible for items that fail to reach us. Please email a photo of the proof of postage receipt, along with your order number and a list of the items you have returned to email@example.com
We will notify you via email when we have begun processing your return and intend to refund your money. This may take up to 10 working days from our acknowledging receipt of the returned item or postage receipt. Where you have paid by credit / debit card, refunds will be made to the card used.